Shipping policy
Dr Berg UK (drberg.uk) · Britannia Tiger Health Ltd · Last updated: 1 October 2026
All parcels are carefully prepared and dispatched from our UK warehouse. This policy explains how and when your order will reach you.
At a glance
| Destination | Service and cost | Dispatch |
|---|---|---|
| UK Mainland | Royal Mail Tracked 48, from £4.99; free on orders of £150 or more | Orders placed before 12:00 are usually dispatched the same business day |
| UK Offshore (for example, Scottish Highlands and Islands, Isle of Man, Isles of Scilly, Channel Islands) | Calculated at checkout, up to £15; free on orders of £150 or more | Within 1–2 business days |
The exact delivery charge for your order is always shown at checkout before you pay.
1. Dispatch times
All parcels are carefully prepared and dispatched from our UK warehouse. Orders placed and paid for before 12:00 (UK time) on a business day are usually dispatched the same day; orders placed after 12:00 are usually dispatched the next business day.
For offshore orders, please allow 1–2 business days for dispatch.
Business days are Monday to Friday, excluding UK bank holidays. Orders placed at weekends or on bank holidays are processed on the next business day.
During busy periods, such as the weeks before Christmas, and around bank holidays, dispatch and delivery may take longer. Any warehouse closures will be announced on our website. Before Christmas, please allow for Royal Mail’s last recommended posting dates.
2. Delivery options and costs
- Royal Mail Tracked 48 to UK Mainland: from £4.99, subject to additional surcharges depending on destination.
- UK Offshore: calculated at checkout according to destination and carrier, up to £15.
- Free standard delivery on all UK orders of £150 or more, including offshore destinations. The £150 threshold applies to the value of the products after any discounts, excluding delivery.
- Shipping fees include handling and packing as well as postage costs.
- The delivery charge is shown at checkout before you place your order, and no further delivery charges are added afterwards. Delivery prices and the free-delivery threshold may change for future orders, but the charge confirmed when you place your order applies to that order.
Legal basis: Consumer Contracts Regulations 2013, reg. 13 and Schedule 2 (information on delivery costs); Digital Markets, Competition and Consumers Act 2024 (price transparency).
3. Delivery times
These shipping times are estimated times only according to the carriers’ terms of service. Actual shipping times may vary depending on the chosen service, final destination and possible service disruptions due to weather or other circumstances.
Royal Mail Tracked 48 aims to deliver within 2–3 business days of dispatch. This is Royal Mail’s delivery aim, not a guarantee, and times may vary depending on the destination postcode (see Royal Mail Tracked 48).
Offshore deliveries may take longer. For some remote postcodes, including parts of the Scottish Highlands and Islands, Royal Mail does not provide a delivery target time at all; the postcode areas are listed on the Royal Mail Tracked 48 page.
If, for any reason, we are unable to dispatch your order within 5 business days of the date you placed it, we will contact you. You may then cancel the order and receive a full refund, including delivery.
Legal basis: Consumer Rights Act 2015, s. 28 (delivery of goods).
4. Where we deliver
We deliver to addresses in the United Kingdom, including the offshore areas listed above. We do not deliver to BFPO addresses or to other countries. For delivery within the European Union, please visit drbergem.com.
5. Tracking
Whichever shipment choice you make, we will provide you with a link to track your package online. Normally, you should expect to receive tracking information by email or SMS directly from the shipping service provider. You can also track your parcel with your tracking number on the Royal Mail tracking page. Delivery and tracking messages are service messages about your order, not marketing.
6. Orders sent in more than one parcel
For larger orders, we may split your order into several parcels, which may be dispatched separately and arrive on different days. You will receive tracking details for each parcel. There is no additional delivery charge for this.
7. Choice of carrier
We reserve the right to change the delivery company if we know of any issues, strikes, service disruptions or poor mail handling in your area. We periodically review our shipping options to reflect changes in the level of service, pricing or reputation of carriers, to ensure the best quality of service to our customers. We will always use a comparable service, and this does not change the delivery charge you paid.
At our discretion, and at no extra cost to you, we may upgrade your delivery by requesting a signature on delivery, for example for higher-value orders. If nobody is available to sign, the carrier will leave a card explaining how to rearrange delivery or collect the parcel.
8. Your delivery address
Please make sure your delivery address is complete and correct, including any flat or unit number and postcode, and that your name, phone number and email address are correct.
Before you pay, please check the delivery address in the final checkout summary. This is especially important with express payment methods such as Apple Pay, Google Pay, PayPal or Shop Pay, which may automatically fill in a saved or previously used address. By placing your order, you confirm that this is the address you want your order sent to.
If you notice an error, email support@drberg.uk straight away with your order reference and the correct address. We will do our best to amend it before dispatch, but we are unable to change the address once your order has been dispatched.
If a parcel is returned to us because the address was incorrect or incomplete, or because it was refused or not collected from the carrier, we will contact you. We can either reship it for a further delivery charge or refund the price of the products; the original delivery charge is not refunded in these cases.
Please do not use a Post Office branch as your delivery address. A Post Office will only hand over a parcel sent with Royal Mail’s Local Collect service; parcels sent with our standard services to a Post Office address may not be released to you and may be returned to us. In that case, the terms above for returned parcels apply.
This section does not apply where an address error was caused by us.
9. Responsibility for your parcel
Your order remains our responsibility until it is delivered to you, or to a person or safe place you have nominated. Once it has been delivered to the address you provided, it becomes your responsibility.
If you ask the carrier to leave your parcel in a safe place, or with a neighbour, concierge or reception (for example, through Royal Mail’s delivery preferences), delivery there counts as delivery to you. Please choose delivery instructions carefully.
When investigating a disputed delivery, we may take into account the carrier’s tracking records, delivery photos, location data and signatures.
Legal basis: Consumer Rights Act 2015, s. 29 (passing of risk).
10. Lost, damaged or delayed parcels
- Parcel damaged on arrival, or appears to have been tampered with, or items missing or incorrect: please contact us as described in sections 7 and 8 of our Refund Policy. You do not need to make a claim with the carrier yourself.
- Parcel marked as delivered but not received, or lost in transit: please check with neighbours and household members, then contact us within 14 days of the expected delivery date. We will investigate with the carrier and offer a replacement or refund depending on the outcome (see section 14 of our Refund Policy).
11. Contact us
Should you have any query regarding your shipment, please contact us at support@drberg.uk with your order reference.
12. Your statutory rights
The provisions above do not affect your statutory rights. This policy is written in line with: