Terms of service

drberg.uk · Britannia Tiger Health Ltd · Last updated: 1 October 2026

These terms explain who we are, how we sell products to you through drberg.uk and the rules for using our website. Please read them before you place an order. By placing an order, you agree to these terms and to the policies listed below.

At a glance

Topic Where to find it
Who we are and our role as UK importer Sections 1 and 2
Health information and messages about your health Sections 3 and 4
Adverse reactions Section 5 and section 10 of our Cancellation, Returns & Refunds Policy
Ordering, prices and payment Sections 6 and 7
Delivery Our Shipping Policy
Cancellations, returns and refunds Our Cancellation, Returns & Refunds Policy
Your personal information Our Privacy Policy
Complaints Section 12

Our Shipping Policy, Cancellation, Returns & Refunds Policy and Privacy Policy form part of these terms. If anything in these terms conflicts with one of those policies, that policy applies to its own subject.

1. About us and these terms

drberg.uk is operated by Britannia Tiger Health Ltd, trading as Dr Berg UK, an authorised UK reseller and importer of Dr. Berg products.

  • Company: Britannia Tiger Health Ltd, registered in England and Wales, company number 14702720
  • Registered office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom
  • Trading address and warehouse: Unit 1, The Old Sand School, Fen Place Farm, East Street, Turners Hill, RH10 4QA, United Kingdom
  • Email: support@drberg.uk
  • VAT number: GB489249139

We are not Dr. Berg. Dr. Berg products are developed by Dr. Berg Nutritionals (The Health and Wellness Center, Inc.) in the United States. Most of the products we sell are made in the United States and imported by us; some are made in the United Kingdom. Dr. Eric Berg and Dr. Berg Nutritionals do not operate this website and do not read or answer messages sent to us.

Who can buy. We sell to consumers in the United Kingdom aged 18 or over, for their personal use. Our products are not for resale, and we may cancel orders that we reasonably believe are placed for resale (see section 6).

Changes to these terms. We may update these terms from time to time. The terms in force when you place an order apply to that order.

Legal basis: Consumer Contracts Regulations 2013, Schedule 2 (information we must give you) and Electronic Commerce Regulations 2002, reg. 6 (information about us).

See section 9 of our Cancellation, Returns & Refunds Policy.

2. Our role and UK product information

For products we import from the United States, we are the importer and the food business operator responsible for their food information in the UK. These products are made for the US market, so we check their labelling and product information against UK requirements and adapt them where needed. Products made in the United Kingdom are labelled for the UK market by the business named on their label. As a result:

  • imported products may carry a UK label, applied by us over part of the original packaging, with UK-specific information such as importer details, ingredient names, nutrition information, directions of use or warnings;
  • this information may differ from the original US label, from images on our website and from information on the manufacturer’s websites;
  • where they differ, the UK label on the product you receive is the information that applies.

We do not open products or change their contents. UK labels are applied to the outer packaging before dispatch, and the manufacturer’s inner safety seal is not affected. A product with a UK label is genuine and has not been tampered with. Please read the label of the product you receive before use. See section 9 of our Cancellation, Returns & Refunds Policy.

Product descriptions. Descriptions on our website are based on information provided by the manufacturer and adapted to UK rules. Manufacturers occasionally update formulations, labels or packaging, so the product you receive may differ slightly from the images on our website. Nutrient amounts may be rounded (for example, 0.48 g shown as 0.5 g). Some product names reflect American usage: for example, a “wafer” is a chewable tablet.

Legal basis: Regulation (EU) No 1169/2011 as it applies in the UK, Article 8 (responsibility for food information); Food Information Regulations 2014; Food Supplements (England) Regulations 2003.

3. Health information, not medical advice

Food supplements are foods, not medicines. They are not intended to prevent, treat or cure any disease, and UK law does not allow them to be described as doing so. They should not replace a varied, balanced diet and a healthy lifestyle.

Before using a food supplement, speak to your GP or pharmacist, especially if you are pregnant or breastfeeding, take any medication, have a medical condition or allergies, or are under medical supervision. Always follow the directions on the label and do not exceed the recommended daily dose.

We do not give medical advice. We do not employ medically qualified staff. Our customer service can help with orders, deliveries and returns, but cannot assess your health, confirm whether a product is suitable for you, or recommend doses or combinations of products. Nothing on our website or in our replies is medical advice.

Content on other websites and channels. Videos, articles and other content published by Dr. Eric Berg or Dr. Berg Nutritionals, for example on drberg.com or YouTube, are produced in the United States for an international audience. We do not produce or control this content. It may not reflect UK rules on food supplements, and it does not form part of the description of the products we sell.

Legal basis: Regulation (EC) No 1924/2006 as it applies in the UK (nutrition and health claims); Food Supplements (England) Regulations 2003.

4. Messages about your health

Some customers write to us in detail about their health, hoping for personal advice from Dr. Berg. We understand why, but we cannot help in this way.

  • Please do not send us details of your medical history, conditions, test results or medicines. Our customer service handles orders only, and your message will not be passed to Dr. Berg.
  • If you do send such information, we will reply with general guidance to speak to your GP, pharmacist or NHS 111. We will not comment on your health or recommend products.
  • We use any health information you send only to reply to you. We do not use it for marketing or product recommendations, and we delete it as described in our Privacy Policy.
  • If you are reporting a reaction to a product you bought from us, please follow section 5.

If you think it may be an emergency, call 999. Please do not wait for our reply: our inbox is not monitored around the clock. If a message to us suggests that someone’s life may be at risk, we may contact the emergency services and give them that person’s contact details.

Legal basis: UK GDPR, Article 9 (health information) and Article 6(1)(d) (protecting someone’s life).

5. Adverse reactions

If you feel unwell after taking a product, stop using it and seek advice from your GP, a pharmacist or NHS 111. In an emergency, call 999.

When you speak to a healthcare professional, take the product or its label with you and mention any other food supplements or medicines you take.

Then tell us, so that we can record the report and pass it to the manufacturer. Section 10 of our Cancellation, Returns & Refunds Policy explains what information to send, how we handle reports and when a refund may apply.

Selling to you again. If you tell us that a product caused you a reaction, we may decline to sell you the same product, or products containing the same ingredient, again. We do this only to protect your safety.

6. Ordering from us

When you place an order, you make an offer to buy the products in your basket at the prices shown. Before you pay, you can review your order and correct any errors.

We email you to confirm that we have received your order. This is not acceptance. A contract between you and Britannia Tiger Health Ltd is formed when we email you to confirm that your order has been dispatched.

When we may decline or cancel an order. We may decline or cancel all or part of an order before dispatch if:

  • a product is out of stock or no longer available;
  • there is an obvious error in the price or description of a product;
  • we cannot verify your payment, or we suspect fraud or misuse of our store;
  • we reasonably believe the order is placed for resale;
  • you have previously been abusive or threatening towards our staff, or have repeatedly made claims we reasonably believe to be unfounded;
  • section 5 applies (a previous reaction to the same product or ingredient).

If we decline or cancel all or part of your order, we will tell you by email and refund what you paid for anything we do not supply (see section 4 of our Cancellation, Returns & Refunds Policy).

We never refuse an order because of a protected characteristic under the Equality Act 2010, such as age, disability, race, religion or belief, or sex.

Your account. If you create an account, please keep your login details secure and tell us if you think someone else has used them.

7. Prices and payment

Prices are in pounds sterling (GBP) and include VAT where it applies. Delivery charges are shown at checkout before you pay (see our Shipping Policy).

Our prices are set for the UK. We set our prices independently for the UK market. They may differ from prices on drberg.com, shop.drberg.com and other Dr. Berg websites, and from prices on online marketplaces or at other retailers. We do not match prices from other websites.

Offers from other websites do not apply. Discount codes, promotions, subscriptions, free gifts, money-back guarantees and other offers from drberg.com, shop.drberg.com or any other Dr. Berg website or channel, including codes announced in Dr. Berg’s videos, emails or social media, cannot be used on drberg.uk. Only offers published on drberg.uk, or sent to you by us, apply to your order.

We accept the payment methods shown at checkout. Payment is taken when you place your order. If we do not supply your order, we refund you to the original payment method.

If we find an obvious pricing error after you order, we will contact you and either supply the product at the correct price, if you agree, or cancel the order and refund you in full.

Prices and offers may change, but changes do not affect orders already placed.

8. Delivery, cancellations and returns

Delivery. We deliver within the United Kingdom. Delivery options, costs, timescales and what happens if a parcel is lost are set out in our Shipping Policy.

Your right to cancel. You can cancel an order of unopened products within 14 days of delivery. Opened products cannot be returned unless they are faulty. Full details, including faulty, missing and wrong items, are in our Cancellation, Returns & Refunds Policy.

Products bought elsewhere. We can only deal with orders placed on drberg.uk. If you bought a Dr. Berg product from another seller, including online marketplaces and international shopping services, please contact that seller about returns, refunds and delivery. We cannot verify how those products were stored or labelled. If you have had a reaction to any Dr. Berg product, please still tell us, so that we can record it and pass it to the manufacturer (see section 5).

9. Our responsibility to you

We must supply products that are as described, of satisfactory quality and fit for their purpose. If we do not, you have legal rights, which are explained in our Cancellation, Returns & Refunds Policy.

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We sell only for personal use, so we are not responsible for any business loss.

As far as the law allows, we are not responsible for harm caused by using a product other than as directed on its label, including exceeding the recommended daily dose, or by a known allergy or sensitivity to an ingredient listed on the product.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under the Consumer Protection Act 1987, or for breach of your statutory rights.

Legal basis: Consumer Rights Act 2015, sections 9 to 11 (quality, fitness for purpose and description) and section 65 (liability for death or personal injury); Consumer Protection Act 1987, sections 2 and 7 (defective products).

10. Using our website

Availability. We aim to keep our website available, but it may be unavailable at times for maintenance or for reasons beyond our control.

Intellectual property. Dr. Berg names, logos and product images belong to Dr. Berg Nutritionals and are used under licence. Other content on this website belongs to us or our licensors. You may view and print pages for your personal use, but you may not copy or reuse our content for any other purpose without our written permission.

Reviews and content you post. If you post a review or other content on our website, you confirm that it is genuine and lawful, and you allow us to display it. We may remove content that is abusive, misleading or unlawful, or that makes health claims we are not allowed to publish.

Prohibited use. You must not misuse our website, for example by hacking, introducing viruses, or posting content that is unlawful, abusive or infringes anyone’s rights.

Links. Links to other websites are for your convenience, and we are not responsible for their content. You may link to our home page in a way that is fair and lawful, as long as you do not suggest any endorsement by us.

11. Your personal information

Britannia Tiger Health Ltd is the data controller for the personal information you give us. Our Privacy Policy explains how we use it, who we share it with (including the manufacturer, for product safety purposes) and your rights.

12. Complaints and disputes

If you are unhappy with anything, please contact us at support@drberg.uk. Our complaints procedure is set out in section 18 of our Cancellation, Returns & Refunds Policy. You can also get free, independent advice from the Citizens Advice consumer helpline on 0808 223 1133.

These terms are governed by the law of England and Wales, and you can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts and rely on the mandatory consumer protections of your local law.

13. Other important terms

  • We may transfer our rights and obligations under these terms to another organisation, for example if our business is sold. We will tell you, and this will not affect your rights.
  • You may not transfer your rights under these terms to anyone else.
  • If a court finds part of these terms invalid, the rest continues to apply.
  • If we do not enforce a term straight away, we can still enforce it later.
  • Nobody other than you and us has any rights under these terms.

Legal basis: Contracts (Rights of Third Parties) Act 1999.

14. Your statutory rights

These terms do not affect your statutory rights. They are written in line with:

Contact us: support@drberg.uk · Britannia Tiger Health Ltd, Unit 1, The Old Sand School, Fen Place Farm, East Street, Turners Hill, RH10 4QA, United Kingdom