Ordering & Shipping
How do I place an order?
Simply browse our product pages and click “Add to Cart” for the items you wish to purchase. Once ready, proceed to the checkout where you can enter your shipping and payment details securely.
When will my order be dispatched?
Orders are typically dispatched within 1–2 business days (Monday–Friday), excluding UK public holidays. You will receive a dispatch confirmation email once your order is on its way.
Why don’t you sell all Dr. Berg products on your site?
As an authorised UK reseller, we carefully select products that comply with UK and EU regulations, including restrictions on ingredients, dosages, and labelling requirements. Some products available in the US are not currently approved for sale in the UK due to:
• Customs and import restrictions, especially on animal-derived or controlled ingredients
• Compliance with UK food supplement laws and dosage limits
• Packaging and labelling standards mandated by UK authorities
We understand it’s frustrating not to find every product from the US site. Please be assured that both Britannia Tiger Health Ltd (Dr Berg UK) and Dr Berg Nutritionals are working diligently to bring more products into the UK market. Dr Berg is also expanding its UK-based production to better serve customers here with formulations tailored for local regulations.
Thank you for your understanding and patience as we continue to grow our UK product range.
Do you offer next-day or tracked delivery?
Tracked delivery options are available at checkout. We currently do not offer guaranteed next-day delivery, but most UK orders arrive within 2–4 business days of dispatch.
Do you offer next-day or tracked delivery?
Yes, we offer tracked delivery options at checkout. We currently do not offer guaranteed next-day delivery, but most UK orders arrive within 2–4 business days of dispatch.
However, please note that Royal Mail Tracked 24® and Tracked 48® services do not guarantee delivery within 24 or 48 hours, respectively. These are aimed delivery times, and actual delivery may take longer due to factors such as:
• Operational delays within the postal network
• Weather conditions or traffic disruptions
• Delivery to remote or rural areas, which may experience longer transit times
For more details, please refer to Royal Mail’s Terms and Conditions for Tracked 24 and Tracked 48.
What should I do if my parcel hasn’t arrived?
If your parcel hasn’t arrived within 5 days of dispatch, please first check the tracking information provided in your dispatch confirmation email (if applicable).
We recommend you also check with your neighbours and contact your local delivery office, as parcels are sometimes left with them for safekeeping.
Please note that customers are responsible for tracking their orders and ensuring that delivery details are correct at the time of purchase.
If tracking shows your parcel as delivered but you have not received it, please contact us immediately at support@drberg.uk. We will initiate an investigation with Royal Mail to locate your parcel and advise you on the next steps.
Delivery times can sometimes be delayed due to factors beyond our control, including postal service disruptions or delivery to a safe place.
Do you ship internationally?
We currently ship to UK addresses only. For European orders, please visit the official Dr. Berg European reseller website at drberg.eu.
Do you offer free shipping?
Yes! We offer free standard shipping on all UK orders over £150. For orders below this amount, standard shipping fees apply and will be calculated at checkout.
Returns & Refunds
What is your returns policy?
We accept returns of unused and unopened products within 14 calendar days of receipt. Please contact us first at support@drberg.uk to request return instructions. Customers are responsible for return shipping costs unless the product is damaged or faulty.
Full policy: Returns Policy (or update with actual link if applicable)
What if I have an adverse reaction to a product?
As a reseller, we cannot provide medical advice. If you experience an adverse reaction, please consult your GP or healthcare provider immediately. While we are not required to refund products that have been opened or used, we will review each case individually in line with your statutory rights under UK consumer law. Please, read our terms and conditions regarding this kind of return requests at Returns Policy (or update with actual link if applicable)
Why don’t you offer a 30-day money-back guarantee like drberg.com?
Drberg.com (the US site) is operated directly by the manufacturer and offers a 30-day money-back guarantee as part of their customer service policy.
As an authorised reseller operating in the UK, Dr Berg UK (Britannia Tiger Health Ltd) must comply with local laws and regulations, including those related to product safety, hygiene, and returns for consumable goods.
Due to these regulations and the nature of dietary supplements, we can only accept returns of unused, unopened products with intact seals within 14 calendar days of receipt, as outlined in our returns policy.
We are committed to providing excellent customer service and will assist with any concerns related to damaged, defective, or incorrectly supplied products.
Thank you for your understanding.
What if my order is damaged?
If your items arrive damaged, please email us at support@drberg.uk with clear photos of the damage (including packaging).
Can I try a product and return it if I don’t like it?
We understand you want to be confident in your purchase. However, for health and safety reasons, we can only accept returns of unused, unopened products with the original seal intact.
Once a product has been opened or used, we are unable to accept it back due to the risk of contamination and hygiene standards.
If you receive a damaged or defective product, please contact us immediately at support@drberg.uk with photos and a description, and we will guide you through the return process.
Please refer to our full Cancellation and Returns Policy for more details.
Why was my order cancelled?
Orders may be cancelled for several reasons, including but not limited to:
• The product is out of stock or damaged.
• We were unable to authorize your payment.
• There was a pricing or product description error.
• You did not meet the eligibility criteria set out in our terms and conditions.
• Previous breaches of our terms and conditions by the customer.
• Past threatening, abusive, or otherwise inappropriate communication with our customer service team.
• If a customer previously purchased a product, used it, and then reported an adverse reaction related to an existing medical condition.
If your order was cancelled and you need further clarification, please contact us at support@drberg.uk, quoting your order number.
Product Use & Safety
Can I take Dr. Berg supplements if I am on medication or pregnant?
Always consult your GP, pharmacist, or healthcare provider before taking any supplement—especially if you are pregnant, breastfeeding, or taking prescription medication.
Can I exceed the dosage on the label for faster results?
No. Always follow the recommended daily dosage as stated on the product label. Exceeding the recommended dose may lead to adverse effects and is not advised.
Why do some ingredient quantities differ slightly from the label?
Minor differences between the amounts listed on the website and the product label may occur due to rounding practices or updated formulations. These differences do not affect the product’s effectiveness.
Are Dr. Berg supplements suitable for vegans or vegetarians?
Dr. Berg Nutritionals does not officially classify its products as vegan or vegetarian. As the authorised UK reseller, we recommend reviewing the ingredient list and product descriptions on each product page to make an informed decision based on your dietary requirements.
Why is the Dr. Berg D3 & K2 (2000 IU) different from the one sold in the US?
The D3 & K2 2000 IU supplement sold on drberg.uk is formulated specifically for the UK and EU markets, in line with local dosage regulations. UK guidelines place limits on the allowable daily dose of certain vitamins, including Vitamin D, in food supplements. As a result, the UK version has a different strength and label design compared to the American version.
Why does the Gallbladder Formula differ from the version sold in the US?
The Gallbladder Formula available on drberg.uk is a modified formulation tailored for the UK market. Certain ingredients found in the US version—particularly those derived from animal sources—are either restricted or not permitted for import into the UK or EU. The UK version maintains high quality and efficacy but complies with local regulatory standards.
Are the products you sell genuine?
Yes — all products sold on drberg.uk are 100% genuine and sourced directly from Dr. Berg Nutritionals, the official manufacturer in the United States.
We are an authorised UK reseller, operating under agreement with Dr. Berg Nutritionals to ensure UK customers receive authentic, high-quality supplements that comply with UK import, labelling, and safety regulations.
Every product we sell is handled and stored in accordance with strict quality control procedures, and our supply chain is fully traceable. If you have any concerns about authenticity, feel free to contact us at support@drberg.uk — we’re happy to help.
You are welcome to visit Dr Berg’s official website to see a list of authorized reellers:
https://shop.drberg.com/pages/official-resellers
Account & Contact
Do I need to register to place an order?
No, you can place an order as a guest. However, creating an account allows you to view order history, track deliveries, and manage future purchases more easily.
How can I contact customer support?
You can reach us at support@drberg.uk. We aim to respond to all queries within 1–2 business days.
Discounts & Promotions
Do you offer a welcome voucher or first-time customer discount?
Yes — we offer a welcome discount voucher for new customers who sign up to our mailing list. The voucher can only be used once per customer and cannot be combined with other discounts or promotions.
Please note:
• The welcome voucher has an expiry date, which will be clearly stated in the email you receive.
• The voucher is non-transferable and only valid for orders placed directly on drberg.uk.
If you’re having trouble using your code, please contact us at support@drberg.uk before completing your order.
Can I use a discount code from drberg.com on drberg.uk?
No — discount codes issued by drberg.com (the official US website) are not valid on drberg.uk.
This is because drberg.uk is a separate UK-based authorised reseller, operating under different pricing, tax, shipping, and regulatory structures. We do not have access to promotional codes, email campaigns, or customer offers distributed by the US site.
If you’re shopping from within the UK, we recommend subscribing to our drberg.uk mailing list to receive UK-specific promotions and welcome offers.
My discount code has expired — can I get a new one?
Unfortunately, we are unable to reissue or extend expired discount codes. Discount offers are time-limited and only valid during the promotion period stated at the time of issue.
However, we regularly run seasonal promotions and offer exclusive discounts to our newsletter subscribers, so we encourage you to stay subscribed and keep an eye on your inbox for future offers.